The challenges of GenAI in fintech

 

Following the implementation of cybersecurity disclosure regulations by the Securities and Exchange Commission (SEC) in 2023, US public entities are mandated to report any significant cybersecurity incidents.

This regulatory landscape requires organizations to possess a comprehensive understanding of the impact, nature, scope, and timing of such incidents. However, with the emergence of generative artificial intelligence (GenAI), navigating these requirements becomes increasingly complex.

GenAI in the Fintech Sector

Traditionally, the financial services industry has been cautious in adopting new technologies due to the sensitive nature of the personal identifiable information (PII) they handle. However, the widespread accessibility and rapid integration of GenAI across industries present a challenge that cannot be ignored. Fintech organizations, in particular, are grappling with SEC reporting requirements, further complicated by the introduction of GenAI.

GenAI holds the potential to enhance productivity and efficiency in fintech by expediting critical processes such as fraud detection and customer service. However, its effectiveness hinges on accurate training with relevant data for each specific use case to avoid biases and inaccuracies.

Despite its potential benefits, GenAI has also been associated with incidents that have drawn negative attention to companies. For instance, Canada Air faced repercussions after its AI chatbot provided misleading information to a customer regarding ticket refunds. Such incidents underscore the need for caution among fintech companies to prevent adverse outcomes.

Security Implications of GenAI Adoption

While some organizations are enthusiastic about GenAI, others remain cautious. Fintech firms leveraging GenAI must ensure total visibility of its usage across networks to prevent unauthorized access or misuse. Moreover, as threat actors increasingly utilize AI-driven capabilities for cyberattacks, organizations must be prepared to mitigate potential risks.

Building Foundations for GenAI Governance

To address the challenges posed by GenAI while complying with SEC regulations, fintech companies must prioritize establishing robust infrastructure and governance mechanisms. Key considerations include:

  1. Holistic Visibility: Organizations need visibility into GenAI usage across networks to identify and mitigate risks effectively.
  2. AI Forensics and Auditability: Implementing AI forensics tools enables tracing and analysis of AI activity, facilitating compliance with SEC disclosure requirements.
  3. Employee Education: Training employees on responsible GenAI usage minimizes the risk of inadvertent data leaks and breaches.

Source: helpnetsecurity.com