Easyjet, eyeing record summer, boosts nerve center with AI


Easyjet’s cutting-edge facility, equipped with artificial intelligence (AI), is now operational near Luton airport, managing approximately 2,000 flights daily across Europe as the airline anticipates heightened demand for the summer season.

Known as the Integrated Control Center (ICC), this facility plays a pivotal role in Easyjet’s operations, facilitating swift adjustments to flight schedules and monitoring aircraft health in real-time. Situated near London, the center boasts advanced capabilities, including engine analysis and even monitoring of onboard facilities like toilets.

As the aviation industry rebounds from the impacts of COVID-19, Easyjet has ramped up its recruitment efforts, doubling the workforce at the control center to 266 employees, who work tirelessly around the clock, overseeing operations displayed on large curved screens.

Gill Baudot, Easyjet’s director of network control, emphasized the airline’s anticipation of a busy summer season, projecting a significant increase in passenger numbers to 300,000 daily. The ICC plays a crucial role in adapting swiftly to any disruptions, from adverse weather conditions to technical issues, ensuring smooth logistics and minimizing passenger inconvenience.

To enhance decision-making during critical situations, Easyjet has integrated an AI tool similar to ChatGPT, aiding staff in tasks such as aircraft rerouting and crew assignment. Despite technological advancements, Baudot stressed the importance of human judgment in making final decisions.

Throughout the pandemic, Easyjet, under the leadership of CEO Johan Lundgren, has recognized the potential of data-driven solutions to enhance customer experience and operational efficiency. Lundgren highlighted the role of technology in optimizing various aspects of airline operations, from predicting catering needs to facilitating predictive maintenance decisions.

Mark Garrett, overseeing customer disruption at Easyjet, emphasized the center’s focus on passenger welfare, ensuring prompt communication and prioritization of flights, particularly those with significant numbers of children or group travelers, in the event of disruptions.

As Easyjet navigates through the challenges posed by COVID-19, its investment in technology, automation, and AI reflects a commitment to adaptability and efficiency in serving passengers and maintaining operational excellence in the aviation sector.

Source: techxplore.com