PostFinance overhauls disputes management tech with new Rivero collaboration


PostFinance, the financial services division of Switzerland’s national postal service, has partnered with fintech Rivero for its disputes management tech.

The arrangement will see the bank leverage the Zurich-based start-up’s Software-as-a-Service (SaaS) solution Amiko.

Launched via API in March 2021, the solution provides issuing banks with a case management suite comprising a dispute engine for handling fraud reports and payment disputes, and a front-end chatbot service.

Confirming the deal via LinkedIn, the vendor says the integration will enable the bank to “streamline its dispute handling process” while “elevating operational efficiency and accelerating dispute resolution time”.

PostFinance has previously reached out to several different vendors in an attempt to fortify the varying elements of its banking services.

This includes its partnership with US-based applied intelligence vendor FICO and subsequent deployment of the FICO Falcon system to identify suspicious card activity with machine learning techniques.

Further afield, Yuh – its digital finance app created as part of a joint venture with Swiss online bank Swissquote in 2021 – currently has its transaction activity monitored by the AI-based financial crime solutions of NetGuardians.