J:COM and Plume today announced the introduction of J:COM’s first Wi-Fi 7 service for residential customers in Japan, powered by Plume’s AI-enabled platform. This launch combines J:COM’s high-performance Wi-Fi 7 gateway with the optimization of Plume’s cloud-based intelligence, creating an in-home experience that delivers higher speeds, more consistent connectivity, and readiness for the next generation of smart devices across Japan.
J:COM is Japan’s largest multiple system operator, providing services to approximately 5.7 million subscribers nationwide. As households adopt more connected devices and many families live in dense multi-dwelling environments, Wi-Fi must adapt to increasingly complex real-world conditions. WiFi 7 is designed for maximum speed, and Plume’s AI platform enhances that foundation with resilience, reliability, and coverage using intelligence trained on half a billion connected devices. This combination helps J:COM provide the nation’s best in-home WiFi experience.
“Together with Plume, we are taking an important step to better serve the current and future needs of our customers,” said Mr. Yoichi Iwaki, President and Representative Director of J:COM. “J:COM has trusted Plume as our strategic partner for several years, and we continue to select their technology to advance our offering. Wi-Fi 7 offers new throughput possibilities, and when combined with the intelligence of the Plume platform, we can deliver a service that is more consistent, more dependable, and easier for customers to use across all of their devices. J:COM will continue to introduce technology that enhances daily life, and our new J:COM NET service reflects the ongoing commitment to quality, reliability, and customer care.”
“We are grateful for the opportunity to support J:COM as they bring this advanced Wi-Fi 7 service to households across Japan,” said Dan Herscovici, President and CEO of Plume. “By combining Wi-Fi 7 with Plume’s intelligence, J:COM is delivering an experience that standard routers simply cannot match. Customers receive a smarter and more adaptive in-home experience that reflects deep respect for how families rely on connectivity every day. J:COM demonstrated thoughtful leadership in delivering services that meet customer needs, and we are honored to work alongside them as they continue to guide the market forward.”
How J:COM’s Wi-Fi 7 is Enhanced by AI
Wi-Fi 7 introduces wider channels, higher modulation, and Multi-Link Operation (MLO). These features increase peak speed, but most homes include mixed Wi-Fi generation devices, changing interference, and varied usage patterns.
J:COM’s Wi-Fi 7 service uses Plume’s AI platform to adapt to these conditions that Wi-Fi 7 alone cannot solve and create the best connection for every device.
The combined approach delivers:
- AI-driven adjustments based on real time performance in the home
- Improved results for Wi-Fi 5 and Wi-Fi 6 devices that cannot use all Wi-Fi 7 features
- More stable connectivity in Japan’s dense multi-dwelling unit environments
- Smoother streaming, gaming, and video calls
- Enhanced in-home cybersecurity to help protect devices and defend devices against online threats
- Better visibility and support tools for J:COM care teams
This helps J:COM customers experience Wi-Fi 7 performance not only at peak speeds but throughout everyday use, while also providing improved customer care and support experiences.
Plume Powered Wi-Fi 7 for J:COM Customers
Plume’s platform directs devices to the best available access point and band, manages mesh networking, reduces interference, and supports application-aware performance. These capabilities help provide better coverage, more stable speeds, and improved reliability throughout the home.
J:COM customers manage their service through the J:COM branded Plume Home app, which provides advanced controls for Wi-Fi, security, parental controls, and connected devices.
Additional information about Plume is available at plume.com.
Additional information about J:COM is available on J:COM’s official website.
