The UK Gambling Commission (UKGC) has suspended the licence of Wyke Gaming & Amusement Centre for failing to participate in a gambling harm reduction initiative and failing to have a complaints and disputes process in place.
The operator failed to participate in a multi operator self-exclusion scheme – an initiative allowing people who feel they are struggling with their gambling to self-exclude from one or more adult gaming centres in their area.
The operator also failed to have arrangements in place for customers to be able to refer any dispute to an alternative dispute resolution entity.
In addition, the operator was not compliant with section 172(1) of the Gambling Act which sets out that Category B gaming machines must not exceed 20% of the total number of gaming machines which are available for use on the premises.
The suspension will remain in effect at least until the Commission has been able to verify that the Licensee’s facilities are operating compliantly.
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