Quantum Metric, the customer-driven digital analytics platform, today announced it has been recognized with the Artificial Intelligence Award in the 2025 ISG Software Innovation Awards™ for North America. The annual program, hosted by Information Services Group (ISG), honors software providers whose innovations drive business and IT transformation.
Quantum Metric was selected by an independent panel of judges for its breakthrough work with Felix AI, its generative AI-powered technology that has redefined how brands approach digital experience analytics to quickly understand and respond to customer needs. Quantum Metric was recognized at the ISG Sourcing Industry Awards gala on September 17, 2025, in Dallas.
Accelerating the shift to agentic, human-centered analytics
This recognition highlights Quantum Metric’s pioneering role in applying AI to accelerate digital decision-making and deliver more human-centered customer experiences. Felix AI empowers teams across industries to go from questions to decisions in seconds, freeing them to act with speed, confidence, and empathy.
In just 18 months, Felix AI has helped global enterprises:
- Cut analysis time from hours to minutes
- Improve decision-making speed by double-digit percentages
- Reduce contact center call durations and costs
Built with the unmatched breadth and depth of data and insights found in the Quantum Metric platform Felix AI sets the foundation for the next evolution of AI from generative to agentic.
“This award validates the power of Felix AI to redefine how enterprises understand and respond to their customers,” said Mario Ciabarra, CEO and Founder of Quantum Metric. “This is just the beginning. The future of AI analytics is autonomous, powered by intelligent agents that shift the focus from dashboards to decisions, eliminating the heavy-lifting and streamlining how insights turn into action.”
In the coming days, Quantum Metric will offer its agentic AI capabilities in a limited beta release, with general availability planned later this year. Early results show that agentic AI by Quantum Metric helps enterprises further reduce time to insight and expand access to analytics For more information on Quantum Metric and Felix AI visit: quantummetric.com/platform/felix-ai/agentic
For more information on the ISG Software Innovation Awards visit: sourcingindustryawards.isg-one.com/2025/softwareinnovationawards
