CLEVR, the low-code and no-code Software-with-a-Service provider, announced the appointment of Kay Lankheet as the lead for the newly created business unit and the launch of CLEVR Field Services Manager (FSM). The new software solution is designed to dramatically cut costs, shrink the carbon footprint and tackle staffing challenges for companies that dispatch skilled technicians to customers’ homes.
CLEVR’s Field Service Manager is targeted towards companies that provide end-to-end services to homes, offices, and stores, a market expected to top $9 billion by 2026. The solution includes a back-end application, portals, and mobile app software and covers the full field service process from installation, maintenance, and repair, including job intake, preparation, planning, route optimization, execution, payment, and all the way to archiving.
An exciting feature is the soon-to-be-implemented Remote Augmented Reality Assistance option that allows smart-home installation companies to provide remote support via a two-way video call and augmented reality (AR). The platform guides customers through a process of fixing minor issues by identifying and pointing at objects in the real world, in real-time. This feature proves especially valuable with companies facing shortages of skilled field workers.
“Field services is an area crying out for new, digitalized, efficient processes,” said Kay Lankheet, Squad Lead for CLEVR’s Field Service Manager business unit. “Our off-the-shelf solution is easy to use and offers a significantly shorter go-to-market time: just a couple of weeks. CLEVR Field Service Manager enables incumbents and start-ups alike to offer highly digitalized offerings leading to significant cost reductions amounting to millions, an improved customer experience, and perhaps most importantly of all, a reduced carbon footprint of installation companies by up to 25%.”
The Remote Assistance feature has been developed in partnership with Econic, a leader in the e-home industry. The company aims to transform 1 million homes to self-powered dwellings caller e-homes. These homes house sustainable energy solutions such as solar panels, heat pumps, meters, and batteries. The solution developed and provided by CLEVR will empower Econic to deliver millions of installations in a scalable, reliable, high-quality manner, that provides high customer satisfaction.
“Econic expects that Remote Assistance will cut down on-site inspections of all new installations by 25%,” said Vincent Damen, product manager for Econic. “By 2023, we will grow to 200,000 new installations annually. A single inspection costs $148.00 (125 euros), so with the projected number, we estimate saving $7.1 million (6 million euros) annually as well. In addition, remote assistance will significantly reduce the need to drive to on-site locations by 1 million kilometers, which roughly translates to reducing CO2 emissions by 170,000 kilograms.”
CLEVR’s Field Service Manager is expected to be expanded to enter adjacent market segments such as security, home appliance installation, waste management, energy and utilities, telecommunications, IT infrastructure installation, and maintenance.
Learn more about CLEVR on its website.
