Leading voice AI company Skit, formerly known as Vernacular.ai, has secured $23 million as part of its Series B funding, to fuel the next level of growth and product evolution. The investment was led by WestBridge Capital.
The fundraising follows a Series A announcement in May 2020, led by Exfinity Ventures and Kalaari Capital. This Series B funding brings the startup’s total raise to USD 30 million. The capital will be used for sales and marketing, building delivery capabilities, R&D to speed up innovation, and further enhance the company’s products while expanding globally. Skit plans to scale operations in both Indian and global markets. The company has already built a strong partner network across industries such as banking, insurance, e-commerce, consumer durables, travel & logistics, among others.
Commenting on the capital raise, Sourabh Gupta, CEO and Co-founder of Skit said, “This investment comes when we are making strategic inroads into the US and SouthEast Asian markets. Clients and investors alike have recognized the uniqueness and superiority of our product and continue to show confidence in our growth path. The global contact center market size is expected to grow steadily and reach a value of 496 billion US dollars by 2027. To address this sizable growth, we at Skit are using voice bot innovation and our market observations to personalize caller experiences at customer contact centers, and deliver up to 50% cost reduction and superior customer experience. We are driven by the passion of our clients and our team to change the way businesses interact with their customers.”
“We are delighted to back Sourabh and Akshay as they continue to help global companies transform how customer service is delivered. Skit’s success in helping India’s largest companies, positions them well to enter the US market where there is a massive need for voice AI solutions,” stated Sashi Reddi, Venture Advisor to Westbridge Capital.
The fresh funding will allow Skit to address the over $300 billion voice customer service market globally with its AI-based voice automation platform – Vernacular Intelligent Voice Assistant (VIVA). The platform – with over 10 million hours of training data – uses speech recognition and Natural Language Understanding (NLU) technology to improve engagement strategies.